Section 1: Our Obligations

1.1 Consultants / Trainers will:

  • Be accredited by Satori Education or the relevant associated company to deliver the support requested
  • Be experienced educators with teaching experience whenever support is conducted within an educational establishment
  • Be covered by an up-to-date CRB check
  • Provide access to an online feedback form

1.2 Agreement on aims, formats for delivery

The lead consultant (see section 1.4) will contact you no later than 10 days before the support is due to start to agree:

  • Aims and outcomes of the support
  • Formats for delivery
  • Logistical arrangements
  • Level of expertise of course participants – when appropriate the trainer will provide tools to carry out a training needs analysis

1.3 Products within our portfolio

Clients can view our latest support portfolio on request to

1.4 Lead Consultant

When you enter into a contract with us for a number of support sessions we will nominate a Lead Consultant who will act as a main point of contact for you for the length of the contract.

Section 2: Your Obligatons

2.1 Contact for supported organisation

We will take contact details of a member of your staff who will take responsibility for the support. This person will be contacted by the lead consultant ahead of the first support session to confirm details.

2.2 Numbers of participants involved in each session

We restrict numbers for consultancy and training to ensure that participants have a good experience. The maximum number of participants will depend on the focus of the session and will be agreed when the initial booking is made. Please note: if this agreed number is exceeded then a charge may be made for additional delegates at a rate of £50 per head.

2.3 Equipment for session participants

Consultants will provide information of what equipment each participant will need to fully take part.

2.4 Information to consultant

Consultants will need accurate information about technical requirements including online access, whiteboards/presentation equipment and software for the planned session. The consultant will run through a list of requirements with you ahead of the session.

2.4.1 Participants with disabilities

We welcome people with disabilities to all of our sessions and we aim wherever possible to offer the facilities and assistance needed to enable full participation. We encourage clients to give us full details of any requirements when booking the session and during pre-support consultation with the consultant

2.5 Technical support

Technical support may be necessary to set up and run the session and the consultant indicate what will be needed ahead of the session if this is required

2.6 Support on products outside our portfolio

To provide support for products that are outside our portfolio and/or products that are configured specifically for your premises the client should provide access to the product.
We will not undertake training on products outside our portfolio if there is insufficient time for trainers to familiarize themselves ahead of the session. Preparation time is chargeable in this situation.

2.7 Feedback and evaluation

Consultants will provide access to online feedback evaluation forms which should be completed by all participants at the end of the session.

Section 3: Payment and booking

3.1 Terms of payment

Payment of fees must be agreed upon prior to commencement of the support. Your booking cannot be guaranteed until a purchase order has been issued to Satori Education either by your organisation or your reseller / MSP

3.2 Methods of Payment

Fees should be paid by BACS or cheque – please make all cheques payable to:
Satori Education LTD
Our bank details can be found on our invoice for payment by bank electronic transfer, details are also available on request.
Contact or call 0800 622 6283
Payment is required within 30 days of the date of the invoice. We reserve the right to charge interest and a collection fee if invoices are not paid within 30 days of the invoice date

3.3 Booking confirmation

Once we have received your booking we will confirm it by email.
A confirmation will be sent out to you within 10 working days. Your invoice will be issued and should be paid within 30 days of the invoice date.

3.4 Scheduled courses

For scheduled courses the confirmation email will provide all details about the programme.

3.4.1 Invoicing

An invoice for the course place/s will be issued at the time of booking and should be paid in advance of the course taking place.

3.4.2 Expenses related to centre-based courses

Occasionally centre-based courses may have to be cancelled. If you are booking travel and accommodation please contact or calling 0800 622 6283 to ensure that the course is confirmed before undertaking expense.

Section 4: Postponements and cancellations

4.1 You postpone or cancel a support session

If you are unable to proceed with a booked session please advise us as soon as possible.
For cancellations within 4 working days of the planned date of a session we reserve the right to charge for costs related to admin costs and our contractual obligation to our freelance consultants if applicable.

4.2 We postpone a session

If a session is postponed for reasons for which we are responsible, including staff illness, we will make every effort to reschedule the session for the closest possible time that is convenient for you.

4.3 Force Majeure

We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, failure in the public supply of electricity, or failure of heating, lighting, air conditioning or telecommunications equipment.

4.2 Cancellations of support sessions

If you are unable to proceed with a booked session please advise us as soon as possible.
For cancellations within 4 working days of the planned date of a session we reserve the right to charge for costs related to admin costs and our contractual obligation to our freelance consultants if applicable.

Period of time of cancellation prior to session start time Charge
0-1 working days 100% of fee
2-3 working days 50% of fee
3-4 working days 25% of fee
5+ working days No charge

Cancellations should be confirmed by email to The date of the email will be used to calculate any charge.

Section 5: Complaints

Complaints should be directed to
If support fails to meet objectives or expectations we will discuss solutions with you including refunds and the provision of a replacement sessions.